Refund policy

 

At Nextorastore, your satisfaction is our top priority. Please review our policies below to understand how we handle returns for different types of products.

General Return Policy

We gladly accept returns on most items purchased directly from Nextorastore, subject to the following conditions:

  • Return Window: Items may be returned within 30 days of the original purchase date.
  • Condition Requirements: Items must be in new, unused, and resalable condition, including all original packaging, manuals, and accessories.
  • Incomplete or Non-Like-New Items: If a returned item is not in like-new condition or is missing accessories, manuals, or packaging, a restocking fee (up to 20%) and/or repair fee may apply, depending on the extent of the issue.
  • Exclusions: Certain items, such as custom or special-order products, cannot be returned. For clarification, please contact us.
  • Non-Refundable Costs: Shipping fees are non-refundable, and customers are responsible for return shipping unless the item was defective or incorrect.
  • Inspection and Refunds: Refunds will be issued once the returned item has been inspected and confirmed to meet the above criteria.

How to Initiate a General Return:

  1. Email us at [email protected] or call us at (615) 891-5444 to request a return authorization (RMA).
  2. Provide your order number, reason for return, and any necessary details.
  3. Follow the provided instructions to ship the item back.

Speaker Return Policy

We offer a specialized return policy for speaker purchases due to their unique nature:

  • Unopened Items: Speakers may be returned for a full refund within 30 days, provided they are in new, unused, and unopened condition with all original packaging.
  • Opened and Tested Items: Returns for opened or tested speakers are accepted within 30 days, subject to a 20% restocking fee, provided the speaker is in good condition and includes all original packaging.
  • Shipping Costs: As with general returns, shipping fees are non-refundable, and customers are responsible for return shipping unless the speaker is defective or damaged.
  • Inspection: All speaker returns are inspected upon receipt, and refunds are issued once the condition is verified.

How to Initiate a Speaker Return:

  1. Contact us at [email protected] or call us at (615) 891-5444.
  2. Provide your order number, details about the speaker, and the reason for the return.
  3. Follow the instructions provided for return shipping.

Electronic Modules Policy

Electronic modules are non-returnable items and must be installed by a qualified electronic technician to ensure proper functionality and avoid damage.

  • If you experience any issues with an electronic module, please contact us at [email protected].
  • We’ll work with you to troubleshoot the issue and provide guidance to resolve the problem.
  • In cases of a confirmed defect, we will assist in coordinating a repair or replacement if applicable.

Damaged or Defective Items

If you receive an item that is damaged or defective, please reach out to us immediately so we can make it right. We will cover return shipping for such items and provide a replacement or refund based on your preference.

Additional Terms

  • Restocking Fees: For items returned with missing accessories, damaged packaging, or signs of use, a restocking fee of up to 20% may apply.
  • Repair Fees: If an item is returned in a condition requiring repair, the cost of repair will be deducted from the refund amount.
  • Return Authorization (RMA): All returns must be authorized prior to shipping. Items returned without authorization may be refused or subject to additional fees.
  • Shipping Responsibility: Customers are responsible for return shipping unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping method, as we are not responsible for items lost in transit.
  • Exchanges: Exchanges for the same product are allowed within the return window, subject to availability and inspection.

Warranty and Repair Services

Products repaired or replaced under warranty are covered for the remainder of the original warranty period or 30 days from the date of repair, whichever is longer.

Bulk and Business Orders

Special terms may apply to bulk orders or special-order items. Please contact us for details before initiating a return for such items.

Dispute Resolution

In the event of a dispute regarding a return, Nextorastore reserves the right to make the final decision based on the item's condition and adherence to our return policy.

Questions?
If you have any questions or need clarification, feel free to reach out to us at [email protected]. We’re here to help!

"Nextorastore" is a trading name of Nextorastore Service Inc. All references to "Nextorastore" in this policy pertain to Nextorastore Service Inc., the legal business entity.